Terms and Conditions

Website Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Commercial Washroom Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘OvenKing’ or ‘us’ or ‘we’ or ‘Company’ refers to the owner of the website who is OvenKing Nationwide Limited. The term ‘you’ refers to the user or viewer of our website.

We encourage users to establish hypertext links to this website. However, we do not permit our pages to be loaded into frames on your site.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur while using material derived from this website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited unless prior permission has been granted, please contact us to obtain permission

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

We may at any time revise these terms of use without notice. Please check regularly. Continued use of this website after a change has been made is your acceptance of the change.

Returns Policy

1. Orders placed online and over the phone are accepted on a trade only basis in all instances.

2. Orders for custom made, made to measure or special order goods may not be cancelled or refunded under any circumstance.

3. The Buyer may cancel other orders at any time before they are dispatched by either: emailing info@ovenking.co.uk or telephoning 01202 705040 and requesting a cancellation.

4. Before returning any Goods to the Company the Buyer must contact the Company for returns authorisation by either: mailing info@ovenking.co.uk or telephoning 01202 705040 and requesting a returns note.

5. If the Buyer requests return of Goods because they are believed to be faulty the Company reserves the right in the first instance to send an engineer to inspect goods on site or send a third party engineer to investigate the fault.

6. In these instances if the inspection finds the fault is a result of misuse, vandalism, incorrect application, installation fault or other cause that cannot be reasonably considered to be an inherent fault of the Goods, then a charge will be made for this inspection and the return request will be refused. The company reserves the right to require payment of this charge upfront prior to inspection, and to refund it if and when the Goods are proved faulty.

7. The Company may also opt not to have the Goods returned and to attempt to resolve the issue in some other way.

8. The Company reserve the right to require the Buyer to return the Goods to any UK postal address other than that of the main trading address of the Company.

9. The Buyer may return Goods for any reason within 14 days from the date of delivery / collection provided that ALL the following conditions are satisfied:
a. Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
b. Packaged items will only be accepted if the package remains unbroken and in reasonable condition, and
c. The Buyer obtains return authorisation and supplies the returns note and proof of purchase with the returned Goods in the same delivery.

10. Where Goods are accepted for return in accordance with all these conditions and they are found not to be faulty:
a. In every case a restocking charge will be made; and
b. The risk and cost or returning the Goods shall be at the Buyer’s cost.

11. Where Goods are returned not in accordance with these conditions or damaged whilst in your possession the Company shall not be obliged to accept the return of those Goods. In such circumstances, we will notify the Buyer that the Goods are available for re-collection or re-delivery for which the Buyer shall be liable for any reasonable delivery charges incurred.

12. The Company will examine the returned Goods and will process any refund to the Buyer usually within 3-5 working days but in any case no later than within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded only and less any applicable restocking, administration, delivery and/or collection charges.

Delivery Policy

1. Orders placed online and over the phone are accepted on a trade only basis in all instances.

2. All delivery addresses for orders should be a mainland UK business address and available to take delivery any weekday between 08.00 and 17.30 hours. Delivery for large and/or palletised goods is to the entrance of the delivery property only. The purchaser (their agents, employees or representatives) may also be required to assist in unloading the goods. The purchaser must ensure they have the facilities to take delivery of the goods ordered.

3. Orders requiring delivery to a residential address may incur a surcharge. Contact us for a quote for shipping prior to ordering.

4. Orders requiring delivery to a non-mainland UK address or an address outside of the UK, will incur a surcharge. Contact us for a quote prior to ordering.

5. If delivery is attempted and our courier cannot complete the delivery for any reason a surcharge may be payable to arrange a further delivery attempt.

6. Delivery shortages, missing or damaged items must be reported to Commercial Washrooms within 2 business days of the delivery date. Claims for shortages, missing or damaged items cannot be accepted after this time. Buyers must sign for items as damaged with the courier at the point of delivery if there is in any way damage to the packaging.

7. Delivery of stock items is typically 1-3 working days, all other items are typically delivered in 5-21 working days. Contact us for delivery lead time estimates on a product by product basis if delivery time is of the essence.

8. All delivery dates published on individual product pages, or quoted by staff are predicted and are not guaranteed. Timed delivery slots are not available without arrangement and written agreement prior to order.

9. Deliveries may be made in several seperate consignments with various couriers depending upon the most cost effective and fastest method of sending goods as chosen by the Company.

10. We reserve the right to cancel any order with no warning or notification should these conditions not be met.